Filter by Number of Reviews on Air Bnb
The good, the bad, the downright nasty... Airbnb reviews can range from sci-fi fantasies to dystopian nightmares. Here, a common-sense approach to actually getting the info yous need earlier booking your next rental.
Vacation rentals such as Airbnb can save y'all money on lodging and provide a comfortable home base at your vacation destination. Only it can be a claiming to navigate Airbnb reviews when the average Airbnb rating is a whopping 4.7 out of five stars, according to a recent study by Georgios Zervas, an assistant professor of marketing at Boston University's Questrom School of Business. That's a surprisingly high number when compared to hotel reviews on TripAdvisor, where the average rating is but 3.9 out of 5 stars for hotels with more than than 100 reviews, a Cornell survey institute.
Zervas suspects there'south a psychological component at play. "People might experience bad leaving a negative review because they know that many hosts are using Airbnb to supplement their income and help back up their family," says Zervas.
Some Airbnb customers might also exist hesitant to write a negative review because they fear repercussions. "Hosts also review guests, and futurity hosts can see every review y'all leave," says Emily McNutt, an editor at ThePointsGuy.com. Translation: "if you write a scathing review, a future host might exist less inclined to let you stay at their place," McNutt says.
Another reason why Airbnb ratings are and so high? For many people, it's difficult to be critical of someone they've met and gotten to know—even if they had a bad experience. "If you're reviewing a restaurant on Yelp, yous're not talking about the possessor directly, just on Airbnb you're essentially rating the host just as much as y'all're rating the holding," says McNutt.
To Airbnb'south credit, a contempo Consumer Reports survey establish that 92% of Americans that have booked a abode-sharing service say they are probable or very likely to do information technology again, and fans said homestays make traveling more than authentic and affordable.
If you're planning to stay at an Airbnb, you lot'll desire to cheque out guest reviews before booking a trip. Just since ratings on the website are so high, information technology's important to accept a critical center when reading reviews.
Accept these steps to accurately interpret guest reviews and find a great Airbnb.
ane. READ THE PROPERTY DESCRIPTION
Before reading what guests take to say, look at the belongings clarification (under "about this list") to come across what the host promised to provide. "If a guest complains virtually the noise level merely the host said the domicile was located in a decorated neighborhood, information technology'due south not the host'southward mistake that the guest was unhappy," says Evelyn Badia, a brusk-term vacation rental coach and founder of TheHostingJourney.com.
2. TAKE GLOWING REVIEWS WITH A GRAIN OF SALT
Reviews that simply lap praise on the property or the host aren't very useful when evaluating where you should stay. In other words, you should be looking for reviews that talk about specific aspects of the property, like cleanliness, not gushing reviews that tout generic compliments, like "groovy identify!" or "perfect apartment!"
iii. FOCUS ON OBJECTIVE PROBLEMS
Some complaints from guests point out valid issues with a holding, just some things just eddy down to personal preference. For example, "if a guest says the Internet broke and the host was notified and didn't try to prepare information technology, that'south an issue," says Badia. Withal, negative comments almost the dwelling'due south décor, per say, shouldn't matter all that much to yous. (After all, you're not buying the identify.)
four. AVOID AGGRESSIVE HOSTS
Airbnb's website enables hosts to post public replies to guest reviews, and how hosts communicate with guests is indicative of how the host might behave during your stay. Y'all want to find a host that'south respectful—someone who thanks guests for writing suggestions instead of attacking the person for pointing out areas for improvement.
While checking out a 1-bedroom listing in Washington, D.C. with 4 stars, I constitute that the host wrote hostile replies when guests offered effective criticism; that'southward certainly not someone y'all'd want to rent from.
5. Requite AN OWNER CREDIT WHERE Information technology'S DUE
Bug can ascend that are outside the host'due south control; say, the power goes out in the building, the dishwasher breaks, or the dryer won't kickoff. In those instances, what really matters is how the possessor handled the situation, says McNutt. For instance, if a guest says in a review that the Internet shut down simply the landlord responded immediately and contacted the cable visitor to gear up it, in that location's no harm done; in fact, that'due south the sign of a skilful host. So, when reading guest reviews, endeavour to assess whether the host is attainable and responsive when issues ingather upward.
6. IF YOU SEE A SCATHING REVIEW, DIG DEEPER
Some guests are impossible to please, and many of these people will write negative reviews regardless of their experience. Therefore, if someone leaves an overly harsh review on a property that has relatively loftier ratings, click on the person'southward profile to see what reviews the guest has received from hosts in the past. If someone has consistently bad reviews from hosts, information technology'south best to disregard that person'southward stance when deciding where y'all desire to stay.
Source: https://www.budgettravel.com/article/how-to-decode-an-airbnb-review
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